In response to a comment on the subject of “pay for performance in the social services” I suggested that rather than have government workers police the cost of outcomes, it would be useful to form a Social Services Consumers Union to test the quality of social services, similar to the way Consumers Union tests automobiles, toasters, insurance plans and such.
If we, in our roles as consumers of social services undertook to spell out the criteria against which social services should be tested, we could then test various providers, report out the results, and pay for their services accordingly.
If you want a thorough evaluation of dish-washing soaps, BBQ sauce, mowers and tractors, and telecom bundling services (all in the May 2011 edition of the Union’s magazine, Consumer Reports), you will learn a fascinating amount about how well various products and brands work, the criteria on which they test these products, what earns a failing or passing grade, and what wins their recommendations. Consumers Union practically invented transparency in the commercial sector. The magazine has consistently produced highly readable and informative consumer-oriented reports for decades.
Call me a professional evaluator, but I have enjoyed this magazine forever, and use its philosophy in evaluation workshops and consultations.
I have also appreciated its mission: “Consumers Union is an expert, independent, nonprofit organization whose mission is to work for a fair, just, and safe marketplace for all consumers and to empower consumers to protect themselves.” Earning the Consumer Reports Best Buy recommendation means something to consumers and producers alike.
Wouldn’t it be fun – fun being a big incentive these days — to extend the Consumers Union model into the philanthropic worlds of charity, development, and justice? Wearing our consumer hats, we could impartially and rigorously “test” our neighborhood soup kitchen, for example, and compare them with others. We could do the same with our nearby job training and employment service. And our state coalition for (or against) our favorite cause.
Instead of Consumers Union, we could have a Clients Union, or a Beneficiaries Union. What about a Members Union? Me, I’d like to be part of a Stakeholders Union.
And what would our magazine look like? This theme obviously links up with our Dashboards discussion, the Making a Difference theme, as well as this blog’s underlying currents of Philanthropy, Evaluation, and Justice.
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Steven E. Mayer / June 2, 2011